Terms and Conditions
Terms and Conditions
Adventure Village – Terms & Conditions
Operated by:
DOH SOFTPLAY LTD (Company No. NI740658)
Trading as:
Adventure Village
Venue Address:
Unit 1, Carrickhill Industrial Park, Ballycrummy Rd, Armagh BT60 4FA, United Kingdom
- General Admission
By entering Adventure Village or completing an online booking, all guests agree to comply with these Terms & Conditions.
Adventure Village reserves the right to refuse admission or request guests to leave the premises where behaviour is considered unsafe, abusive, disruptive, or unsuitable for a family environment.
All guests must follow venue rules, staff instructions, age restrictions, and safety signage at all times.
- Parent / Guardian Responsibility
Children remain the responsibility of their parent, guardian, or supervising adult at all times whilst on the premises.
Adventure Village does not provide individual child supervision.
Parents and guardians are responsible for:
- supervising children appropriately
- ensuring children use equipment safely and suitably for their age and ability
- preventing rough, dangerous, or inappropriate behaviour
- accompanying younger children where necessary
- ensuring children comply with venue rules and staff instructions
Children must not be left unattended within the venue at any time.
- Use of Play Equipment
All play equipment and facilities must be used safely, respectfully, and in accordance with any displayed rules or staff guidance.
Adventure Village takes reasonable steps to maintain a safe environment; however, use of soft play facilities involves inherent risks associated with children’s physical play activity.
Guests use the facilities at their own risk.
Adventure Village accepts no responsibility for injuries resulting from:
- misuse of equipment
- failure to follow venue rules or staff instructions
- inappropriate behaviour
- lack of suitable parental or guardian supervision
- Illness, Injury & Medical Conditions
Guests should not attend the venue if suffering from contagious illness or symptoms which may affect other visitors or staff.
Any accidents, injuries, hazards, spillages, or damaged equipment must be reported to a member of staff immediately.
Parents and guardians are responsible for determining whether the facilities are suitable for the child’s individual needs, medical conditions, allergies, or physical abilities.
In the event of an emergency, Adventure Village reserves the right to seek appropriate medical assistance where necessary.
- Behaviour & Conduct
Unsafe, abusive, aggressive, reckless, or inappropriate behaviour will not be tolerated.
Adventure Village reserves the right to:
- refuse admission
- end play sessions
- remove guests from the premises
where behaviour is considered unsafe, disruptive, threatening, or unsuitable for a family environment.
No refunds will be issued where removal from the premises results from breaches of venue rules or unacceptable behaviour.
- Personal Property
Personal belongings remain the responsibility of the owner at all times.
Adventure Village accepts no responsibility for loss, theft, or damage to personal items brought onto the premises.
Guests are encouraged not to leave valuables unattended.
- Birthday Parties & Group Bookings
Birthday party bookings and exclusive hire sessions are subject to availability and operational approval.
Party bookings may require deposits and are not confirmed until approved by Adventure Village management.
Party organisers remain responsible for the supervision and behaviour of all children and guests attending the booking.
Adventure Village reserves the right to refuse or amend party bookings where operational, safety, staffing, or capacity concerns arise.
Children may not return to the play area once food has been served during party sessions.
- Photography, CCTV & Social Media
Adventure Village may occasionally capture general photography or video footage within the venue for promotional, marketing, security, or social media purposes.
Reasonable efforts will be made to avoid capturing clearly identifiable close-up images of children without parent or guardian consent.
Where specific promotional photography or videography involving identifiable individuals is intended, Adventure Village may request additional written consent from a parent or guardian.
Guests who do not wish for themselves or their children to appear in general venue photography or video footage should notify a member of staff upon arrival.
CCTV may operate throughout the premises for safety, security, and incident management purposes.
Guests are expected to respect the privacy of other children and families when taking photographs or videos within the venue.
9. Welfare Facilities, Toilets & Baby Changing Areas
Parents, guardians, and supervising adults remain responsible for children at all times whilst using toilets, baby changing facilities, seating areas, café areas, entrances, exits, and all non-play areas within the venue.
Young children should be accompanied where appropriate.
Adventure Village accepts no responsibility for accidents, injuries, or incidents arising from unsupervised use of welfare facilities or communal areas.
Guests are expected to use all facilities respectfully and report any hazards, spillages, damage, or maintenance concerns to a member of staff immediately.
10. Food, Drinks & Allergies
Adventure Village may serve hot drinks, snacks, food products, birthday party food, and other refreshments within the venue.
Customers are responsible for informing staff of any allergies, intolerances, dietary requirements, or medical conditions before purchasing or consuming food or drink products.
While reasonable care is taken when preparing and handling food products, Adventure Village cannot guarantee that food or preparation areas are completely free from allergens.
Parents and guardians remain responsible for monitoring children with allergies or dietary requirements whilst on the premises.
Adventure Village reserves the right to refuse outside food or drink unless agreed in advance or required for medical or allergy-related reasons.
11.Liability
Nothing within these Terms & Conditions excludes or limits liability where such limitation would be unlawful under applicable UK or Northern Ireland law.
Adventure Village accepts no liability for:
- injuries resulting from misuse of equipment
- failure to follow venue rules or staff instructions
- lack of appropriate supervision by parents or guardians
- accidents arising from normal participation in children’s play activities
- loss or damage to personal belongings
- Agreement to Terms
By completing a booking, entering the premises, or using the facilities at Adventure Village, guests confirm that they have read, understood, and agreed to these Terms & Conditions.
PRIVACY POLICY
PRIVACY POLICY
Last Updated: June 2026
Adventure Village is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, make a booking, or interact with our services.
Data Controller
DOH SOFTPLAY LTD (NI740658)
Trading as Adventure Village
Unit 1, Carrickhill Industrial Park, Ballycrummy Rd, Armagh BT60 4FA, United Kingdom
Information We May Collect
We may collect and process the following information:
• Name
• Email address
• Telephone number
• Booking information
• Party booking details
• Enquiry information submitted through forms
• Information voluntarily provided when contacting us
• Website usage information through cookies and analytics tools
How We Use Your Information
We may use your information to:
• Process bookings and enquiries
• Contact you regarding your booking
• Provide customer support
• Improve our website and services
• Manage venue operations
• Meet legal or regulatory obligations
• Send important service-related communications
We will only process personal data where we have a lawful basis to do so.
Data Storage & Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.
Personal information is retained only for as long as reasonably necessary for operational, legal, accounting, or regulatory purposes.
Third Parties
We may use trusted third-party providers for website hosting, payment processing, booking systems, analytics, and business administration.
These providers process data only where necessary to provide their services.
We do not sell personal information to third parties.
Your Rights
Under applicable UK data protection legislation, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data where appropriate
• Restrict or object to certain processing activities
• Request transfer of your personal data where applicable
Requests may be submitted using the contact details provided on our website.
Changes to this Policy
Adventure Village reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.
COOKIE POLICY
COOKIE POLICY
Adventure Village uses cookies and similar technologies to improve website functionality, analyse visitor behaviour, and enhance user experience.
What Are Cookies?
Cookies are small text files stored on your device when visiting a website.
Cookies help websites remember preferences, understand visitor activity, and improve performance.
Types of Cookies We May Use
Essential Cookies
These cookies are necessary for the operation of the website and cannot normally be disabled.
Performance & Analytics Cookies
These cookies help us understand how visitors use the website and allow us to improve website performance.
Functionality Cookies
These cookies may remember preferences and settings to improve your browsing experience.
Managing Cookies
Most web browsers allow users to manage, block, or delete cookies through browser settings.
Disabling certain cookies may affect website functionality.
By continuing to use this website, you consent to the use of cookies in accordance with this Cookie Policy.
WEBSITE DISCLAIMER
WEBSITE DISCLAIMER
The information provided on this website is for general information purposes only.
While Adventure Village makes reasonable efforts to ensure information is accurate and up to date, we make no guarantees regarding the completeness, accuracy, reliability, suitability, or availability of information contained on the website.
Any reliance placed upon information on this website is strictly at your own risk.
Adventure Village reserves the right to modify, update, suspend, or remove website content without notice.
External Links
This website may contain links to third-party websites.
Adventure Village has no control over the content, availability, or practices of external websites and accepts no responsibility for them.
Website Availability
We do not guarantee uninterrupted availability of the website and accept no liability for temporary interruptions, technical issues, maintenance periods, or circumstances beyond our reasonable control.
Limitation of Liability
To the fullest extent permitted by law, Adventure Village shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from the use of this website.
Nothing within this disclaimer excludes liability where exclusion would be unlawful under applicable law.